Saturday, August 30, 2008

A Chunk of Emazing History

Some fun fluff to get my bloggin ball rolling.


10 years ago...
How old was I? 11? HAH! I must have just entered Sequoia Middle School and become the shyest individual known to man. Also I learned how to be a truly terrible student. I played drums in beginning band and I would go to orchestra before school every day with my sister Natalie, and then take the bus to school. That bus ride
SUCKED.
5 years ago...
Again...remind me how old I was? 16..ahhh. I didn't get my license until I was 19, so that right of passage wasn't taken advantage of. I was a junior in high school! So that means I was in the musical "Hello Dolly" and I made a couple of friends because I learned how to talk. I payed more attention to choir then I did school, of course. I was in A Capella and we went to LA and I saw Ty Pennington from "Extreme Makeover: Home Edition" as well as a few other designers. I'm not one of those people who can act normal and cool in front of people from TV....I was a moron.


5 months ago...
I had just recently been hired as an Optech in my store! The transition was interesting, but rewarding.
It's been a challenging experience and I'm very fortunate to be given such a neat learning opportunity. I'm learning about glasses and such of course, but I'm also learning a lot about business and sales. I never thought I would be a sales person in this form. It's truly a CHALLENGING job which is good for me, since I tend to go for things that take little to no effort..and this is ALL effort. It's hard work and I've made a ton of mistakes that make me feel like an idiot..but I hope to become GOOD at that line of work before leaving, so I can take fully developed
skills with me.


5 things on my to-do list tomorrow:
1. Wake up before the double digits. It's harder for me then it should be.
2. Dress in Hawaiian attire because we like to have fun at work sometimes.
3. Work
4. Work on a song

5. I don't have 5 whole things to do

5 things people don't know about me...
1. I can't stand being barefoot. I actually freak out when I walk.
2. I would rather be really buff then really skinny

3. In my mind I have played every part there is to play on Broadway...and I've excelled.
4. In reference to Sarah's dislike of chess...I get verbally abusive when playing that game. I SUCK at it, and when I play against my younger brother, I threaten him with murder and I'm DEAD serious...because without even thinking about it,
he beats me. He laughs at me, as I tell him I'm going to force the King through his eye socket.
5. I'm physically attracted to most musical instruments.

5 bad habits...
1. Spending too much time on the computer
2. Poor sleeping patterns

3. Eating like crap

4. I'm lazy

5. Texting when I really shouldn't be.

5 places I have lived...
1. In the Easter Egg room
2. In this room

3. Kew Gardens, NY

4. In the living room

5. YOUR MOM


AMANDA'S TAGGED

Wednesday, August 13, 2008

The Customer is Always Surly


Okay maybe ALWAYS is an overstatement. Maybe.."a lot of the time" would've been more accurate. Oh well.

As somebody who's worked in retail for about 2 years, I've enjoyed and loathed many parts of the experience! I have a lot to say about all of the positives and negatives regarding this line of work, so I'm going to focus on my current annoyance. This annoyance is those customers who come in to a store and take out their bad day on somebody who's already unhappy (they work in RETAIL!). There are some people who have to blame somebody for the poor day/life they've had, so why not blame some kid because a shirt they really like is out of stock? Sure it's annoying, but do you have to go out of their way to make them feel bad for something that is completely out of their control?

I work in the areas of my store that place orders for people, and that's impossible to always get right. The warehouse/lab where these orders come from can screw up, the delivery company can screw up, and in the end, I am the lucky person who gets to call these customers and report the news that their merchandise is delayed or out of stock! I understand that it's annoying and you have to express that, but there are some people who just take it too far.

Example: A lady came into my department looking for a pair of glasses, and since she paid for express she expected it to be there. The express service we have takes an estimated 2-3 business days, but the associate had told her "2" and so they HAD to be there. Of course the associate who had told her it would only take two days wasn't there that day, and so my other co-worker got to break the news that they hadn't arrived and there's honestly nothing we can do to fix that. We just get yelled at and accused my making excuses for saying "it really is a 2-3 business day service, I'm sorry you were mis-quoted.." I really do understand this womans frustration, she has a right to be upset with her glasses not coming in, but did she have to attack our integrity and make us feel bad for something we have zero control over? So most likely this woman will demand money back, even though the glasses did come the third business day. We're expected to take this attack with a smile, and to cut off our arm and give it to them. What else can you do, really? This is a very MILD example. I've been around when customers make people cry, and do everything in their power to get people fired. I don't feel like getting REALLY angry right now, so I'll just stick with bitter.

IT BOTHERS ME that any person can walk into a retail store and demean another person just because they work there. If you do everything in your power to do things the right way and it's not enough, they'll call a manager to give them a gift card for making their life so horrible, and if they DON'T they're going to tell everybody what horrible service they received! Maybe they'll write a blog about it?! Well here's my blog to customers who are JERKS and overly demanding just because they can be. Grow up, and treat people with respect! We're there to help you, we're not your slaves. I understand we should do our best to fulfill your needs because we wouldn't have a store without customers, but you're not royalty...sorry to break it to you. If you were royalty, you'd be shopping somewhere else.